Bruma Finance
Listening Skills is imperative and crucial

I called the call centre to apply for a loan and was assisted by Vuyelwa, who seemed helpful until when I had to accept the quote and she informed me that I need to log on to the Bruma Finance and accept the quote. I informed her that I wil need to give her a call back as I ned to log on to the website. I was going through the quote for the loan and was about to accept it when I noticed that the banking details on the website were my old banking detials which had been changed and which I had on the 26th August phoned Bruma Finance to inform them of my new banking details (same bank, different account number), and Bruma successfully debited my account on the 25th Septemeber. When I mentioned this to Vuyelwa she said that lets wait for them to make the transfer then I can call in for the banking details, obviously she did not here what I was saying to her because now the money whihc I so urgently need has been transferred to a closed account which according to my bank will take 2-3 working days to be reversed and another 2-3 days to reflect on Bruma Finances account, this is 7 days which I do not have and I have ben dealing with Marumo who has not gotten back to me to sort this out.

Company: Bruma Finance
Country: South Africa
City: Client Services

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