Virgin Insurance
Unacceptable Service

I cancelled my insurance policy with effect end August 2013 with you in writing and telephonically. I followed up with a call that no more premiums may be deducted from my bank account. The call centre staff could not find my email I sent, because of technical delays on your side. She also did not listen to my instruction and loaded my policy to end on 30 September. On the 16th of September you again deducted my premium of R858.11 for the month of September. The amount did not go through on my account, due to the fact that I am closing the account. Your negligence made me pay a fine of R135 at the bank for an unpaid debit order.
On the 26th of September you SMS'ed me to contact you. When I called, a lady told me that a refund request was loaded on your system and it was unsuccessful, because no money when through into your account . (I never asked for a refund). I told her that I wanted to cancel my policy from end August. This lady ensured me that I will not be liable for any more payments to Virgin Insurance. She also followed up in writing. Today another premium was deducted of R858.11, again in did not go through and resulting in a R135 fine at my bank. What should I do???

Company: Virgin Insurance
Country: South Africa
City: Call Centre

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