Standard Bank
Explanation Needed!

After lodging GFCC card claim (ref: 2013082000079), I was told it would take ten working days. But then I got a call a month after notifying me that it is 'no pay' for me.

Upon enquiring the reason, the consultant says it is a case of lost card. I asked how this was established because clearly the ATM refused to return my card as I reported on the 19th of August at the Standard Bank Hayfields branch where I was put through to the division. The consultant then said it was because I didn't report it immediately. But I told her that I did (and the Ref no is: 123043177). She requested for a reference number which I didn't have at the time. I promised to return with it a day after.

But every time I call the Standard Bank division I wait for about an hour for a consultant with no success. The same thing has happened this morning.

I really need some explanation about the R4300 that was spent by a criminal from my account. Is it that my account isn't protected? Can I really use a Standard Bank ATM? Or do I have to go to the ATM outside the bank to be guaranteed of the safety of using the ATM? If the decision is a 'NO PAY', can I at least get a valid reason?

Company: Standard Bank
Country: South Africa
City: Hayfields

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