First National Bank
Not even Customer care Responds to their Customers

On 30 August 2013 I received an email from FNB device insurance indicating a premium escalation of 65.7% on a cellphone insurance poicy only about 2 months old with no claim history.

I queried this on 3 September 2013.

After receiving no response, I queried this again on the 16th of September, this time including the FNB customer care email [Email Removed] requesting feedback

Untill today I have not had any response on this query.

FNB obviously does not want to help or even speak to their customers.

This is exceptionally sad, as I have been a loyal customer for close to 30 years.

Johan

Company: First National Bank
Country: South Africa
City: Johannesburg

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