Standard Bank
Incompetent consultants

I went into the Sandton City branch to activate my internet banking services - I followed the enquiries line to do this. The teller activates my internet banking and informs me that it is ready to use and I can make payments and manage my account via the internet. I go to the i-pad station to actually use the internet to make a payment, and it tells me that my electronic transfer limit is R0.00! So I follow the enquiries line yet again. My electronic transfer daily limit is then set to R10 000 I was told, and I go off to make the payment again. After 1.5 hours of hassle at this branch, the payment goes through.

Now, a month later I try to use my internet banking again, I am trying to make the payment again and it tells me that my MONHTLY limit is R10 000, so because I have already used up R6 100 for this month (via ATM withdrawals and debit card purchases), I can only transfer R3 900 electronically... and I need to go back to the branch again and deal with the incompetent enquiries consultants again in order to pay my accounts via internet.
I feel it is unacceptable that one has to go through so much of incompetence, especially since other banks are quite efficient with these things

Company: Standard Bank
Country: South Africa
City: Sandton City

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