First National Bank
Online banking from excellent to rubbish

So I am trying to make a payment on FNB's Internet banking, and realise that my daily limit will not be enough to make the payment. Usually this takes 2 mins to update, but for some reason they decided to mess with the system and went and changed how things work.
Now to increase your daily limit on your INTERNET profile you need to enter your CARD details, which I think is a rubbish idea because it exposes you to more.
So, I do have an account with FNB but NO CARD, as I only use my account for on-line transaction.
The very friendly person at the call centre informs me that she cannot update my profile limit and I need to go into a BRANCH!!!
The reason why I have an account with FNB is that it is not necessary to go to a branch for nitty gritty things like this!
And how can you change your system with no flexibility and not give me a CARD if I have to have one to do on-line banking??!!!
It's unacceptable, and I am highly disappointed! FNB has always been at the front end and innovative, how did they not think the process through?? Why do you need to fix something that worked so well??!!

Company: First National Bank
Country: South Africa
City: Gauteng

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