First For Women Insurance
Dissatisfied customer due to poor service First Fo

My vehicle was involved in a minor accident in the last week of November. Although vehicle was not drive able the damage could still be fixed within a reasonable amount of time. From the onset of the claim, I the client have had to constantly contact First For Women to inquire on what documentation is outstanding, which should not be the case. The vehicle is now at Galliga Auto which was confirmed by me telephonically upon receipt of notification from First for women. I have since been the one to contact and get updates on vehicle repair progress. On most if not all conversations I have been told that parts are being delivered or have been received on the previous day prior to the call. On my last call to Galliga Auto I was told some parts were received on the 20th of January 2013 which is unlikely as this would make it a Sunday. Furthermore I feel that as the client I should not be managing this process to this level and that my insurer should. I am an unhappy customer who likely to change insurer after my current claim is finalized and will definitely not refer any other person to First for Women.

Company: First For Women Insurance
Country: South Africa
City: Claims division

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