Woolworths Insurance
Extremely bad service on 3rd party claim

I'm very disappointed in the way that they have been handling my claim. The accident happened end of May beginning of June 2013 and is still not sorted. After numerous calls to their call centre i'm still waiting on them and we now in September, makes me feel their is no urgency in solving my 3rd party claim. Every time i call they tell me we could not get hold of the client. I've been patient but i feel its gone far enough they keep on telling me they can't proceed with my 3rd party claim, because the client cannot pay his access fees which i think is bull. Such a famous brand as Woolworths should have better policies in place of dealing with such matters, and because of this I'm being affected negatively and looking at the brand as just another company with empty promises. Surely a claim that has been open for so long should have some urgency to it, i mean what is the service level agreement on this. The service is pathetic they don't call you to give feedback i must call every-time just to hear they cant help me, because the client has still not paid i mean Com'on. I'm sorry to say but i wont be a customer of a company that cant even give proper service to their potential client

Company: Woolworths Insurance
Country: South Africa
City: Cape town

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