Nedbank
Poor/ No Service

I recently received a call from call from one of your call centre agents about switching over to Nedbank, after some consideration I had agreed. I received a call from someone at your welcome desk informing me that they would sending through the switch over mandate which I needed to fill and send back to them. After sending the form through, I got an email advising me that Nedbank would contact my company HR and I would know once the changeover was done. Since relieving my card 2 weeks go I haven't heard from Nedbank. I was assured by your agent that the switching over would be "hassle free" and it's ironic that that is the email address that I have been getting correspondence from however it has been anything but hassle free! I have sent numerous mails to both the hassle free as well the "NCC Welcome call" address and have had no response from either address, which I find rather strange as I have had mail replies to previous mails I've sent. Have these mail address's been disconnected or is it simply ignoring a query? I'm highly disappointed and am really considering cancelling this account simply due to Nedbanks poor customer service. This is not the way to treat new clients!

Company: Nedbank
Country: South Africa
City: Call centre

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