Old Mutual
Pathetic Service

I visited the Old mutual branch on Saturday after I was informed that i was listed my sister (passed away in March) as a beneficiary on one of her policies. I contact the Menlyn branch telephonically before Saturdays visit. I was communicating with Deli who informed me that I would need to fill in annexure B and C of the form since my mother had already applied for the other two retirement policies. When i visited the branch Deli was unfortunately not available to assist. I was assisted by this lady whom i did not take her name, she was the only client service consultant that was working on Saturday. Afte I explained to her the whole situation she said to me "so why are you here"... she further said " just because you are listed as a beneficiary does not mean you need to claim". When i explained to her that Deli was the one who advised me so, she said thats not how it works, I was appauled. I am not an Old Mutual client and do not intend to be one after the service I received. What I do not understand is how can two people working for the same company give you completely different responses for the same query. Should this be true why was I even listed as a beneficiary

Company: Old Mutual
Country: South Africa
City: Menlyn

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