Alexander Forbes Financial Services
Service is very bad

I am still waiting for a retirement fund from when i was working at MSA africa 5 years back. i have submitted all my documents and bank statements. made sure that all the SARS documents are in order but nothing is happening. I call them every Friday to give them time to do what they need to do but all i get is your documents are at the back office. I am always on hold for more than 40 minutes every time i called (8 times) counting. and that i will have to pay on my own pocket but yet wont get back. Every time i want to talk to a manager or team leader i am told that they on meetings and there is no one to escalate. I do not understand how this company operates. This is the money i worked for but it seems as it is hard to get it back

Company: Alexander Forbes Financial Services
Country: South Africa
City: Retirement funds department

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