Standard Bank
Why do you employ time wasters?

Yesterday (Wednesday) I stood in a queue at Standard Bank Eastgate for 40 minutes to have my internet EAP limit increased. There were 5 people in the queue ahead of me and 4 enquiries clerks on duty. I was asked whether the increase was temporary or permanent. I replied "permanent". I later went on line to verify that the change had been made.

This morning, when I have to make a payment I discover that my limit is back where it was previously

Maybe it is time this bank started employing people who actually know what they are doing? Perhaps they could teach their people to pay attention to the customer and not have side-conversations at the same time?

Possibly they could stop WASTING MY TIME?

Company: Standard Bank
Country: South Africa
City: Eastgate

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