Standard Bank
Is it really that difficult to increase an EAP??

As much as I loath going into a branch, I had no choice as I urgently needed to increase my EAP limit. I chose not to use the online secure msg service as it normally takes 24 hours to action. After visiting the customer contact center in Northcliff yesterday, I was told that the service would be increased as requested. At 16h30 I received an SMS confirming that the limit had been increased as expected. This morning when trying to transact I realised that the limit had NOT indeed been changed. I tried to call the branch, but had to go via the centralised branch call center IVR, which in itself is a useless change as now it's virtually impossible to get through to the branch at all. I then called the self service IVR only to be informed that they could not help me either. Needless to say I still cannot perform the transfer that I require.

And yet I'm sure the people in the higher echelons of Standard Bank wonder why they lose so many customers? Perhaps it's time to change... FNB?

Company: Standard Bank
Country: South Africa
City: Northcliff Contact Center

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