Standard Bank
Insurance Services add insult to injury

On the 17th of July my vehicle was involved in an accident.

On Friday the 18th I phoned Standard Bank Insurance Services. The first person I spoke to did not know how to register a claim.

The second person I spoke to Refilwe Bawdle cross questioned me about the claim. Gave me an e-mail address to send the necessary documents to. All the e-mails I sent were rejected by the Standard Bank server so I phoned and got a fax number. I faxed the docs to the number I was given.

The following Tuesday I phoned and was told that no claim had been registered. I asked to speak to a supervisor and finally got he claim registered. The fax number I received on the Friday I was told did not belong to the Insurance Company I then got an instruction to forward all the documents by courier at my own expense.

I obeyed the command and sent a follow up e-mail to say that I had had the docs delivered and "What now? " There was no reply to that e-mail so today's e-mail was:

Hi Sipho

Three weeks of silence - are you ignoring me?

What now?

Has just received a standard reply:
No sir.
I will get back to you,

After over a month I feel neglected and Ignored.

Company: Standard Bank
Country: South Africa
City: Insurance Services

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