First National Bank
FNB - How can we NOT help you

I opened a personal and business account with FNB and since the day I opened both these accounts I have received nothing but grief. I have had my account suspended for no activity - yeah right!! been asked for my bank card number, PIN and ID number to verify who I am - I think not!!! to being told I cannot receive ebucks because I do not want marketing literature - was sitting in front of a non interested 'consultant' and this was not advised, to being told that I must put a pin number in my phone which is sms'd to me before they can help - the pin does not work. I even sat in the branch managers office to complain, and received the standard response - we apologise, we will look into this, thank you for bringing this to my attention, and we will get back to you - still waiting since last year for this 'response'

I have emailed their complaints line and been advised I will have a response within 24 hours - it is now 48!!

So FNB how exactly are you helping me??? You should change your line to How can we NOT help you, but take your money anyway

Think carefully before you get hooked into opening an account by all their marketing

Company: First National Bank
Country: South Africa
City: Randburg

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