FNB Insurance Brokers
Slow service and confusion

I've been trying to lodge a claim with Hollard through FNB insurance for more than three weeks now.

First they managed to confuse a new claim with an already processed and payed out claim, even after I queried the identical reference numbers.
Then I had to lodge a complaint before anyone bothered to follow up on that.
After that the case was left with Hollard with no feedback or follow up.

The only response I got from my Premier Banker was a phone call to question why I complained about the service.

Where's the quality customer service from FNB I got used to? Why should I move my policy to FNB Insurance if you can't even broker a policy?

Company: FNB Insurance Brokers
Country: South Africa
City: Claims

  <     >