Absa
Pathetic Service

I applied for an overdraft on-line. I immediately Received e-mail on confirmation that my application had been received and that a consultant will be in touch the following day and I should e-mail documentation to speed up the process, I sent the documentation. I waited for the promised call which never happened. I called in to query what the status of my application was. Someone took own my details and confirmed that Ii would be contacted within two to three days to let me know whether my O/d had been approved nobody contacted me. After a week I went into the Heldeberg branch on Saturday and was told I could only be helped on Monday as the call centre was closed. Today I was contacted by a call centre agent who promised that he would call back to verify the status of my application, he never did. It's now been more than a week and this has not been resolved. Wondering if Its time to change banks!

How long could it possibly take to get an answer on a overdraft application.

Company: Absa
Country: South Africa
City: Internet Banking

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