Absa
Absa Home Loan Application - Very Poor Service

On the 29/01/13 I received an email from Marie requesting documentation to process our (myself and my husband) home loan application. Once we gathered all the requested documentation I sent her the documents on the 31/01/13.

A week passed and we never received any feedback from her. On the 5/02/13 my agent called me and informed me that Marie had told him that our application was unsuccessful due to a payment I missed. I immediately called her and she informed me that she had placed the application on my husband's name only.

On the 7/02/13 I called Marie asking for feedback and she told me she gave feedback to the agent that the application was unsuccessful due to the following reasons: My husband is a foreigner with no SA ID; he has no credit record and is not a Absa client.

I asked her why did she not inform us as the applicants regarding the outcome and she said she is dealing directly with the agent, not us.

I was unhappy as she was unprofessional and had disclosed our financial status and outcome of the application to the property agent instead of us. She breached the conditions of the Consumer Protection Act.

I'm requested Absa to investigate this further.

Company: Absa
Country: South Africa
City: Pretoria

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