First National Bank
FNB - Pathetic Service Once Again

I contacted FNB on the 25th of July to notify them that an unauthorised amount has gone off my account the day before. It was at a makeup store and had taken place during work hours.

I found this very suspicious as I do not wear any makeup nor have I ever done so.

I immediately contacted FNB and reported my findings. They had logged my call and said that someone would investigate and call me back within 48 hrs.

After a week had passed with no communication from FNB, I called twice more to query what was happening with my account and whether I would be reimbursed for the illegal payment. I even have reference numbers for the calls.

It has been almost a month now but still no reply from FNB.

I am really tired of FNB as this is not the first issue that I have had with them.

Company: First National Bank
Country: South Africa
City: Johannesburg

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