First National Bank
Poor Service

After I reported my query to FNB on Monday 19/05/13, my sister found the same suspicious transactions on her account after, she contacted FNB yesterday 21/05/13 & she was contacted today before she submitted her claim forms and told that those suspicious transactions were not suspicious at all but belong to a petrol station and the transaction name is "Air Astana", why would a petrol station have such a weird transaction name which made me suspicious? Which is why I contacted FNB to have those transactions investigated?

My complaint is why didn't FNB contact me to tell me that those transactions on my account is actually a petrol station before I submitted my application forms? Saving me the hassle of going through this whole process? Now I would need to get a new card at my cost which is ridiculous.

My reference numbers are Rk13052048928 (I received on Mon 19/05/13 and 286056 (I received on Wed 22/05/13

Company: First National Bank
Country: South Africa
City: Johannesburg

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