Mutual & Federal
UNHAPPY WITH CLAIM SETTLEMENT

I lodged a claim for my vehicles back bumper. Quotes sent to Mutual & Federal for the replacement of the bumper by Isuzu Delta as this is a new vehicle, 2013 model, there is no body damage to my vehicle. M&F wants to send my vehicle to a panelbeater which I am not happy with, my vehicle will not be going to a panelbeater there is no body damage and Delta can replace the bumper for me, but M&F does not want to authorize replacement with them nor do they want to settle me cash then I can have it replaced myself. They are not prepared to accommodate me here. I am not happy with the way they are processing my claim. I feel that this is really poor service from their side and they won't even go out of their way to accommodate their client and help them where ever they can.

Company: Mutual & Federal
Country: South Africa
City: Johannesburg

  <     >