Standard Bank
Do your summer shopping now

I joined the UCount rewards programme, and I am quite happy with the rewards, but I am very upset with the online shopping.

I ordered an electric blanket a month ago (2 July) and still have not received it. On the UCount website, the delivery information states: "When viewing a product, you'll find an estimated time for the product to be dispatched from our warehouse. If there are any potential delays, we will contact you.".

On the details for the electric blanket it said: "Dispatched within two days". My orders and tracking information says that the blanket was only dispatched 19 July!!! I was never contacted and informed that it will take this long. The winter is almost over!!!

I am due to get it today (apparently) and I had to send several emails and make several phone calls to get this information. If they just said that it will take this long, I would rather have bought a much more expensive one when I needed it.

Company: Standard Bank
Country: South Africa
City: UCount

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