Capitec Bank
Customer Service

I made a purchase at checkers in Springs using my debit card on the 26/07/2013 for the amount of R691.47. When i get home and check my sms notifications i see 2 amounts one of R694.47 and another of R691.03 both from Checkers. i went back to ckechers to find out why 2 amounts and they told me that the 1st one rejected R691.03 and then the correct amount R691.47 went off so the other amount R691.03 was stuck in middle between checkers and Capitec as i didnt have enough funds with Capitec which the amount that was supposed to available with Capitec after the purchase of R691.47 was supposed to be R470.00. and then checkers queried it with their head-office who advised that they spoke to Capitec and they gave me an email from Luke Bunding who stated that "the transaction was automatically reversed & the funds reflect on the clients available balance". then money was deposited into my account on the 31/07/2013 of R500 and then R240.00 was taken off by Capitec. i went back with the email from Luke and all they could say was they were investigating and will get back to me within 10-30days. they have taken almost R700 from my account and i cannot use it. its month i have fees to pay.

Company: Capitec Bank
Country: South Africa
City: Springs

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