First National Bank
Lack of Professionalism

I recently found out that has been committed on my account. I was informed by a Clientele Consultant that after investigation was completed it was found that a a debit order switch form from FNB in April 2011 was received by Clientele, to change the banking details for a certain saving policy 404322330.This was clearly not my savings policy, but yet my banking details was debited. Today after receiving this news I went to the Westgate branch to enquire and requested statement on this policy seeing that it is being under investigation. Both the Consultant and the Manager, (No names was given to me) was extremely unhelpful and just indicated that I will be charged R11, 00 for every page from 2011 and the Department does not deal with the nature of such a request. I have to serve them with legal papers to get the statements without paying for it. I can't believe the treatment I was given by these people. ME BEING WORRIED ABOUT HOW MY ACCOUNT IS BEING UTILIZED BY MY OWN BANK.ABSOLUTELY APPALLING...

Company: First National Bank
Country: South Africa
City: Westgate

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