First National Bank
Internet Banking not working for the 11th day

I have not been able to access my account since the new and "improved" website rollout. This has put my business in a precarious situation with my suppliers and employees as a could not service my debts on time and had to make other arrangements to pay my staff.

I situation is made from bad to worse hearing that there is no definate timeframe on when this will be sorted. Furthermore, the company had lost 11 working hours from its staff needing to go stand in line at there respective banking institutions to go bank their salary cheques (the only solution provided by FNB at the time) and its Director needing to follow up with FNB over the phone and in the branch. That equates to approx. R 7000 in time lost

For a consulting business like ours its very hard absorbing that amount of production time lost.

Do you not do extensive testing on your products before rollout...

We are very close to the point of changing to another bank.

Company: First National Bank
Country: South Africa
City: Internet Banking

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