Discovery Card
Still awaiting feedback and refunds
- 07-25-2013
- 3
Discovery inadvertently closed my Discovery Health without my permission during May and I only discovered this towards the end of June. My financial consultant contacted Discovery who admitted that the fault was theirs and proceeded to reinstate the account. The problem is that all the purchases done on my Discovery card at partner stores were not discounted due to the Health account being inactive. My financial advisor has queried this and no answer was received. I called the helpdesk on the 12th of July to log this complaint and I was assured of response by Tuesday the 16th, but nothing. I mailed the agent on Monday the 22nd for feedback but he did not have the courtesy of responding. When will I receive the refunds that are due to me?
Company: Discovery Card
Country: South Africa
City: Cape town