Nedbank
Faulty billings and empty promises

12th of June 2013 I noticed suspicious withdrawals.
I called (Ref # 63245571) and after four transfers came to the correct consultant.
I was incorrectly charged for cards. If I hadn't found this, Nedbank would have gotten away with it. I don't think it is unreasonable to expect a relationship of trust with the institute that you are putting all of your money into for safekeeping. When I asked to speak to her manager she said Craig was in a meeting but he would call me before 12 He did not. The next day I got an sms stating that reference number 63245571 had been resolved. I still had no call from Craig. 14 June, Cindy from Client Services called in connection with the SMS service. I mentioned to her that I was still waiting for a call, she said she would escalate the matter. The following week Craig called. I was trying to explain that I would like an assurance this exact problem would not happen again and at the very least I wanted an apology for taking my money. He offered no apology for what had happened. He offered no assurance for the safety of my finances. I finally had to ask him for an apology. He said he'd post one. Today it is the 24th of July, and still, no apology.

Company: Nedbank
Country: South Africa
City: Contact Center

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