First National Bank
Incompetent staff and dodgy processes

I am disgusted with the level of service I received from an FNB consultant by the name of Petrus Kekana (Legal division). I am also appalled at some of FNB's processes. An amount of R300 was debited off my cheque account for no valid reason and without my authorisation. I then phoned FNB to find out what is happening, Mr Petrus Kekana tells me that this is a deduction for my credit card. This is a credit card that was handed over to Unilaw which I have already settled. This information was forwarded to FNB because this the credit card reflect a zero balance on my internet banking profile. But according to Mr Kekana this credit card has not been settled and I must go back to Unilaw and request a letter that serves as proof that this account has been paid in full. I am confused here. FNB has incorrectly deducted money from my account and to fix this, I must run around to get a letter that contains information that they already have or should have. Information from one of their own. My questions are: Why is FNB deducting this money now, when this account has not been on their books for so long? How did FNB work out that it is R300 that I must pay (What is this calculation based on?)

Company: First National Bank
Country: South Africa
City: Credit Card Legal Division

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