First National Bank
How Can We NOT help you?

I applied for a credit card. The credit card was delivered. My name was wrong (it is correct on my cheque account). My address had suddenly changed to DUNOON - a township!!! WITHOUT ANY PROOF of address from me. So now FNB is happlily sending my personal banking information to someone in a township!
The card also said to activate it online. However, neither the credit card nor my credit account were on my profile.

I contacted Premier banking and have received NO RESPONSE!!! It has been nearly a week. Someone did however load my credit account - with a limit of R20K less than I was offered. Whoever did this didn't change my name but added a fuel card to my account (something I specifically declined!)

Then, I received a 'free' SIM card with my laptop. After numerous interactions the consultant eventually discovered that the incorrect SIM card had been loaded on my profile. She fixed it. However, I still can't access the internet but have received no further help! Since the SIM card was wrong - how could I use my data rewards?

I have always encouraged people to bank with FNB but this is below the worst of third world standards. Disgusting really!

Company: First National Bank
Country: South Africa
City: Premier Banking

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