Outsurance
Shocking customer care / service

On Saturday (20/07/2013) at 09:00 I phoned outsurance for a insurance quote on a vehicle that I bought last week. I spoke to a person by the name of Alfred. At first he seemed decent enough as we went through the process and questions regarding the quotation.

To make a long story short: He came up with a amount that was literally 3 times higher than the other quotes (with similar benefits) that I got from other places. I told him that its a bit steep, but that he must email me the quotation, he then told me that he'll speak to his manager regarding a better price and that he will phone me back. He eventually phoned back with a price that was still almost twice as high as the other quotes I received. I asked him to mail me the quote and that I'll think about it; he then changed his tone of voice and rudely says to me: "Now why do you make me seem incompetent (sic), I made all this effort to arrange for this discount and now you don't want to sign up for the deal? "

Outsurance; I want to state this categorically: I will decide on the product in my own time and will not be bullied or insulted. It is my right. btw, still waiting for the quote. Bending backwards? Yeah right...

Company: Outsurance
Country: South Africa
City: Head office

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