Discovery Insure
Bad claim service and turn around time SHOCKING

I lodged online a claim on the 11th of July 2013 for windscreen on one vehicle and for an accident on another. I received a call form a lady who was friendly and immediately after logging the claim the windscreen repair company "Grandmark" called me. I was advised that it will be replace and fixed the following day. To date no contact was made. I called discovery during this week on several occasions complaining about this and the accident claim and was told that they would call me back. I did not receive any feedback. Over a week has gone, no feedback no solution. Also with regards to the accident vehicle and I received over 20 calls from the assessors offices in two days where during the conversations their telephones would drop the call. Unbelievable and frustrating to say the least. Again no feed or follow up call from discovery and no processes about the car hire etc. SHOCKING internal processes to administer claims.

Company: Discovery Insure
Country: South Africa
City: Durban

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