First National Bank
FNB "How can we help you? " Inexcusable service

The service I have received by FNB Merchant Banking has been unacceptable.
The and deception I have been told is unacceptable. I applied for a speed point machine on the 3rd July 2013. After several phone calls to the call centre to ascertain where my application was. I was told for 3 days in a row my application was at vetting. On the 11th July 2013 I then asked the agent to put me through to the floor manager. The agent put my call through to a fellow agent who PRETENDED to be the manager. Chris the MANAGER told me my speed point was approved and a consultant would contact me on the 12th July 2013 to arrange signing the merchant documentaion and receive the speed point. I received no feedback on Friday and after several phone calls I was told the application was declined. Several Enquiries were made against my name which I only agreed to ONE, there was no customer recieved, not to mention a call centre that has the ability to lie. One day my application is Approved, the next day it is Declined. My question remains: How can FNB help me? NOT AT ALL! I suggest they stop all their FALSE marketing and spend some money on Training their staff who think it is okay to lie!

Company: First National Bank
Country: South Africa
City: Merchant Banking

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