First National Bank
Money taken off my acc 3 mnths after cancellation!

This was a copy of my email to Merchant Services on 24 July. 'I make reference to a phone call with Helen today, 24 July 2013 at 12h00 for Dial-a-Surprize Merchant Code 577717 ref for call = 411 1110 and wish to formally request cancellation of our Speed Point machine at my shop Dial-a-Surprize. The reason for cancelling is that I have been trying through the call centre to obtain a better rate than 5 % and 4 % for over a year now. My licensee in Johannesburg was immediately granted 3.75%. Emails, phone calls and letters were simply ignored and I am now giving up! Standard Bank came to see me and gave me rates of 2, 75 % and 1.95% for debit cards and immediately my account was opened and my speed point machine delivered. After 30 years of dealing with FNB I have to say that their service levels have decreased to beyond recognition and I am utterly disappointed at how easily they are prepared to lose clients they have had for a lifetime. I am no longer fighting for attention! '. Since JULY I have been requesting cancellation. YET AGAIN this month R399 is taken from my account for Merchant Services!!! You are actually from me now!!! WHO on earth does one speak to?

Company: First National Bank
Country: South Africa
City: FNB Merchant Services

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