Outsurance
Unlawful debit orde

On the 03/06/2013 I received a call from an Outsurance agent who advised me to complete a quotation with them as I was in the process of purchasing a new vehicle. I was given a quotation of R984.10. I declined the car deal a few days later as the car premiums were too high. A debit of R1213 went off on my account on the 02/07/2013, sans a new vehicle! I contacted Outsurance and I was informed by a Yolande that I needed to submit my bank statement to prove that the debit had indeed gone off my bank account. A few hours later Yolande called back and said that although they could see the debit on my bank statement, this amount had not reflected on their side; it would take 48 hours to release payment. On the 06/07/2013 I phoned again querying my refund and spoke to Adrian who advised me that everything was in order on their side and his manager would release the payment on that same Saturday - confirming that I would get my money in 48HOURS... Again I waited for the 48 hours to pass and nothing happened. I called again this morning (10/07/2013) and spoke to Eric and Candy Govender who again spun me the same story! This surely is a criminal offence!!!

Company: Outsurance
Country: South Africa
City: Call centre

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