First National Bank
FNB made an unauthorised internet transfer from my

On the 27th of May. I received an sms that I have done an internet transfer to my credit card. I had arrangements with GLA. I never received any correspondence from them and on the 27th of May an internet transfer was done on my account and I logged a complaint with FNB and they refused to help me. I sent an email to [Email Removed] and no one responded.

I believe that the transaction was illegal as was not authorised by me. And I don't think a bank has a right to get into my personal internet banking and do internet banking transfers without me authorising it. On top of that I called Theo from GLA which was very rude to me and dropped a phone on my ear. He promised to take my whole salary as soon as it gets into the account as he has a right to do the transfers on my account. I told them I would have understood if it was a debit order but I don't understand the internet banking part of it and that the debit order needs to be authorised by me and if I don't they obviously need a court order to do it. I told him I refuse to speak with him and he used some verbal abusive language.

Company: First National Bank
Country: South Africa
City: FNB Complaints division

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