Capitec Bank
Internet Banking

If you are going to be innovative and use technology, then I would suggest you keep with the programme. I have been very inconvenienced with my banking and I understand you are trying to avoid. My phone went in for repairs for a week and in that time I needed to do an Internet transfer because I'm very far from a branch and I could not because the temp phone I had did not have the cellphone app. Fine I went to the branch which is very far from me and I had to be late for work. Now my phone is back and I need to do another transaction and when I call the call centre to have the app re-activated in my phone I'm told I have to go the the branch to have that done. Now what is the point of Internet banking if I keep having to go into a branch?

It's is really inconveniencing because these I chose to be able to do Internet transfers so I don't have to go to a branch and if there was a branch in Sandton city maybe that could be better. I opened my account at crestsa and I can't just go there during the week because I work far from there and there is no branch close to where I work.

So please Capitec, improve your systems where people can update such things via the call centre.

Company: Capitec Bank
Country: South Africa
City: Nationally

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