Essential Med
DISGUST, DISAPPOINTMENT, DISBELIEF, POOR SERVICE

Mr Ceo

Why have I not received any calls or anything from you, your VERY Unhappy client?

In the policy that I believe is mine as well, the following are stated: The Insured Person must notify ER 24 at least 48 (forty eight) hours prior to being hospitalised and give full particulars of the hospitalisation to ER 24 at the contact number as provided on the membership card. Failure to do so will result in the non-payment of claims. WHERE IT IS NOT POSSIBLE TO NOTIFY ER 24 PRIOR TO HOSPITILISATION DUE TO AN EMERGENCY THIS CONDITION WILL NOT APPLY, subject to notification to ER 24 within 48 hours after Admission PROVIDED THAT THE INSURED PERSON IS PHYSICALLY ABLE TO DO SO.
(where is this written? In YOU Hospital Terms & Conditions OF THE POLICY NR 6:11)
I WAS NOT PHYSICALLY ABLE TO DO SO!!!
Next question - How can YOU decline MY Claim when I just spoke to Pre Auth and there is nothing on their system AFTER I SPOKE TO THEM AND FILLED IN A CLAIM FORM, ECT?
YOUR ARE LIARS AND AND I AM LAYING COMPLAINTS WHEREVER I CAN AS WELL AS GOING TO THE NEWSPAPERS AND ANYBODY THAT WILL LISTEN. yOUR STAFF IS INCOMPETANT AND YOU HAVE NO CLUE WHAT'S GOING ON, BUT STILL YOU TELL HERE!!!

Company: Essential Med
Country: South Africa
City: CAPE TOWN

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