CC&A Insurance Brokers
Failure to deliver as per agreed policy contract

I took out my policy at CC&A 01/06/2006 .I was happy with the terms and conditions as well as the administrative support I received, I paid my premiums faithfully and all was well until my vehicle was and I put through a claim.

At first there was an issue with the insured amount because of the exact make/model of my vehicle which was then resolved. Where the problem came about is with my extra's that were on the policy, which in actual fact is highlighted in clause 1.4 of the Indemnity Section. As follows: "any Vehicle accessory or any Vehicle sound equipment that is not standard and factory fitted will only be covered if noted specifically in the Schedule."
Therefore it seems quite clear that I was lead to believe that the my extra's were insured at a certain amount and such amount was stated in all schedules received by myself from CC&A and so the principle of the matter is the stated amount should be paid out, it becomes a question of ethics when the figure is reduced at claim stage only and I feel it's a bit tongue in cheek that my premiums and debit order fees get refunded so quickly just so CC&A don't have to uphold term and conditions of THEIR policy

Company: CC&A Insurance Brokers
Country: South Africa
City: 1 Old Main Road, Kloof

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