Mukuru
ON BEHALF OF MY HELPER: FAILURE TO TRANSFER FUNDS

My helper belongs to MUKURU (a worldwide money transfer institiute). Money was deposited for her on 25th June and MUKURU have failed to transfer the money to her. I called the call centre 3 times yesterday. Spoke to a call centre agent, whom I won't name at present. He promised to call back in 10 minutes, which he didn't. I called again and spoke to ANOTHER call centre agent (name withheld). He promised we would have an answer within 3 hours. Of course, NO REPLY. This is a disgrace. My helper needs access to her money - a deposit which was made ONE WEEK AGO. Is this a case of? A? Or pure lack of customer care / service. It is not right to treat those in need this way. Complete lack of values and trust.

Company: Mukuru
Country: South Africa
City: Lynwood Ridge

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