Standard Bank
Awesome service

Hello Peter

I had a billing dispute with regards to my eap limit.

After a 12min long call to the call centre, my call got cold transfered and ithe line dropped.

Nobody called me back and by that time I was extremely frustrated.

However after my second call, I got through to a lovely lady that transfered me to my branch.

I then spoke with San-Freno Cleophas, who was awesome,

She seemed to understand my frustration and she went the extra mile to resolve my query.

Its was a pleasurable customer service experience as she used her initiative to resolve my query as apposed to people who just seem to be reading a script.

San-Freno was helpfull, proffesional and resolved issue puctually.

Thanks team.

Company: Standard Bank
Country: South Africa
City: Bayside Centre

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