Bankmed
Bankmed Bad service/Passing the Buck

I sent through a quotation to the Dental Advisor on 6/9/2013, which I received feedback on 16/9/2013.They replied on the 16th notified me that the Dental Advisor needed a motivation as to why the same code is being used again for treatment. I sent a motivation on 16/9/2013. On the 30th I made a call to the Bankmed Call Centre regarding the motivation sent through on 16/9/2013. I spoke to Elizabeth Engelbrecht. Firstly she said that she does not have the motivation I sent through on the 16/9/2013. She was very rude, and did not go the exstra mile to try and resolve my query. She kept on going in circles as to why my query has not been resolved. She 1st blamed me for not sending the response to the correct email address, which I did ATT: Dental ADVISOR [Email Removed] and then later on said they did receive the motivation from myself on the 16th. After being on a call for more than 20 minutes with her, I insisted to speak to her Supervisor. She then transfered the call to Janine Fortuin, whom also did nothing to try and resolve the query, She said that she'll forward an email to the Dental Advisor and ask for feedback. Janine never called back as promised on 30/9.

Company: Bankmed
Country: South Africa
City: Customer Care

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