Standard Bank
Shocking and Frustrating Customer Service

Shocking customer service on Standard Bank's helpline. The first lady i spoke to sounded like it was a chore for her to help me, and kept on saying "she can't" for every request i had. Apparently I had put myself through to the wrong department. I had an Internet Banking Credit Card query, so i selected 3 for Internet Banking query, and then selected 2 for a credit card account query. Where exactly did the customer go wrong here?
Second lady i spoke to was helpful until she put me on hold while she was speaking to the Internet Banking section, then after waiting on hold for a long time, my call was dropped and i went straight back to the call centre, where a third lady wanted to to explain the whole issue for the THIRD TIME. Is anyone going to call me back?
I'm frustrated to then point of tears - why is it becoming so hard for Standard Bank to help people? Just want to close my account and be done with them.

Company: Standard Bank
Country: South Africa
City: Sandton

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