Telesure Group Services
Most incompetent bunch of people

Changes my insurance to A&G a few months ago and unfortunately had to make my first claim this month.

It took a week to have the vehicle assessed at the insurers assessment centre. Then it was sent to the repairer. When it gets to repairer, a number of replacement components not quoted for by asessor.

Finally get authorisation for most of components on about 11 June. Then a series of mess ups by the repairer iro ordering the components - this after almost daily follow ups and meetings with manager.

I lodge complaints with insurer who shows no interest in addressing matter. 3 days after lodging first complaint i get a call with no apology and telling me that my vehicle will only be ready on friday. no questions as to why I am unhappy or what the problem is. No effort to seek the facts or try and expedite the job.

this friday it will be 4 weeks. damage was minor. front right suspension, few trimmings to be replaces and touch up 2 scratches on the body. I estimate that labour hours is not more than 5 hours yet i wait for weeks and my insurer finds it acceptable.

You obviously do not value retention of clients!!

Company: Telesure Group Services
Country: South Africa
City: Jhb

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