Outsurance
No response after numerous e-mails

I submitted an accident claim. Shortly thereafter my wife also had an accident. She received very good service from the panel beaters (Brooklyn Automotive) that she was referred to by OUTsurance. I struggled to get feedback from the service providers that I was referred to (Queenswood Panelbeaters). I requested that my claim be transferred to Brooklyn Automotive, as they were efficient, professional, and was willing to go the extra mile in getting my vehicle repaired within a short period of time. It is now over 2 months since my request, and yet no response or feedback. My vehicle still needs to be repaired and this is not service that I pay a monthly instalment and excess for.

Company: Outsurance
Country: South Africa
City: Claims department

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