Outsurance
Unprofessional and Unacceptable Service (Part 1)

I was involved in vehicle accident on 1st March 2013. My vehicle was booked in at Randfontein Panelbeaters on 11th March 2013. After registering my claim, my initial view of Outsurance was that they are efficient; however that thought was short-lived. I have received very little support and feedback from the Outsurance Advisor assigned to my claim. It's almost been 2 months, and if I don't follow up between Outsurance, Ford and the panelbeaters; I simply get no updates. I was even at 1 stage informed by an arrogant Outsurance Advisor that I need to do all the follow up myself as it is not "Outsurance's job" to do it. What is your job then??? Quite frankly I find that statement HIGHLY UNPROFESSIONAL AND UNACCEPTABLE. It is not my job as the client to follow up. Outsurance's latest advert of "bending backwards" for the client couldn't be more contradictory and further from the truth. Every time I speak with either Ford or the panelbeaters, there is something else wrong with my vehicle. I simply do not have the luxury of sitting around having to do everyone's job by following up!!!

Company: Outsurance
Country: South Africa
City: General

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