Standard Bank
BAD SERVICE

Business & Finance

I paid more money into my credit card account than necessary as it was closed, I received no mails letters or even accounts from Standard Bank to let me know how much was left to pay, I phoned in to the call center and was told the money would be paid back into my Cheque account and after 4 months it still hasn't happened. No notes were made on the system as to my request for a refund and requesting the recording of the call is also not possible as they are to lazy too look for it. As a result my account has been handed over to legal as there was an overdraft on it that could have been sorted out if the said money was paid back as they said it would have been. I now had to write a letter requesting the refund.
As I am now with legal I get a bad record on ITC because of it and not one person can explain to me why nothing was done the first time!!
I do believe that they should really look at there service and systems as well!!
I will be moving my account over to FNB in future as Standard Bank has pathetic service!!!


Company: Standard Bank
Country: South Africa
City: No refund after 4 months
  <     >  

RELATED COMPLAINTS

Standard Bank
Gold Credit Card

Standard Bank
Black listed

Standard Bank
No refund

Standard Bank
Standard Bank Subsequent Refusal to make Refund

Flemix and Associates Inc
Garnishee payments made, but NOT paid to client

Standard Bank
Recurung Charges of a closed cheque account

Standard Bank
Request for refund not processed in 30 days!!

Standard Bank
Standard Bank Credit Card Paid Up

Standard Bank
No feed abck and

Standard Bank
Clear my Credit Profile