Oneplan Health Insurance
Incompetent administration of policy

The idea of One Plan's Health Insurance is a good one, unfortunately the admin. of this policy leaves a lot to be desired! Roughly 30% of the premium goes towards management fees. This would be fine if the policy was actually managed in an efficient manner. However, each time an invoice is submitted for a claim, we have to e-mail/fax it several times (supposedly emails aren't received even when I receive a 'read-receipt'), not to mention the numerous calls to ensure documents are received and processed. This costs me time and money, when One Plan should do what they are paid for! The last straw is an increase on the premiums due to rising hospital costs etc - as stated by One Plan, yet none of the claims benefits are increased. So what is the additional premium actually going towards. In light of it all we decided to cancel our policy, the first cancellation email being sent on 06 June 2013. To date, 6 days, 4 e-mails and 7 phone calls later, with a promise of a returned call, I still don't even know if my cancellation letter has been received. This morning I've phoned 10 times, and get cut off each time! Not responding to complaints doesn't say much for One Plan!

Company: Oneplan Health Insurance
Country: South Africa
City: Call Centre

  <     >