Wesbank
POOR SERVICE, EMPATHY OR CUSTOMER SUPPORT

I fail to understand, when customers diligently pay their accounts, and make arrangements in advance, due to unforseen matters like retrenchment, they are treated like people who are bad payers and avoid payment??? Recent immediate retrenchment, caught us unaware, I was not given any empathy but told, my credit rating would be affected as a bad payer and that I would be able to pay half the installment over 3 months. If there is no payout-how would this work-IF YOU CALL SUPPLIERS, PAY EVERY MONTH AND MAKE ARRANGEMENTS, WHY ARE YOU TREATED LIKE somebody who doesn't pay their bills and is avoiding payment-this is not something i planned for??? Disgusting customer service.

Company: Wesbank
Country: South Africa
City: Vehicle Finance

  <     >