Old Mutual
Old Mutuals stalling tactics not to payout

Dear Old Mutual Complaints Department

It has been 1 year that you have been giving me the run around. You have requested an endless amount of documents which I have provided you with, I have followed up a thousand times to which I have spent a large amount of money in calling and emailing to which I receive generic, incompetent, illiterate communication or being rudely, unapologetically ignored by representatives. It has been a very tedious period of time with no resolve, I am very frustrated and infuriated with the way Old Mutual has dealt with me. It's disgraceful, it's a stalling tactic not to payout my policy. After 1 year I am still being asked for the exact same documents I have sent several times to Old Mutual and to which I have written confirmation of documents received. I have all communication on email just to prove how I have been running around in circles by the shameful administration department. It's all a ploy to not payout their clients money! How can you do this to your clients Old Mutual? It's a the way you can't even contact the direct person who is requesting these documents too, this way you are kept in the dark, end up sending communication to the midd

Company: Old Mutual
Country: South Africa
City: Max Investments

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