First National Bank
Lack of accountability and overly complex

Needed to verify by Visa, cheque card (business). No option showing however under 'card' tab. Phoned call centre, they told me that I needed to register the card in my personal capacity even though it's a business card(???). So then I did this online, but the system said it was the wrong card/pin... so I stopped after 2 attempts. I logged back in, to look at the card details and I noticed the message 'damaged' next to the card. Since I have never reported it as damaged I was perplexed. I then drove all the way to the branch. I waited in a queue for 30 minutes (I don't like the government office style straight line chair layout, nor the consultant prodding people to move up). I spoke to a consultant, who then told me that 'damaged' actually meant that it was blocked due to too many incorrect login attempts (why not then indicate 'blocked' instead). I then had to go to the teller. I then tried online again to register, but then I got message (card not linked to personal profile). Went back to teller... told me to go back to consultant (and wait forever in queue again - why didn't consultant take ownership and resolve the entire issue in first place).

Company: First National Bank
Country: South Africa
City: Lynwood

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